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The terms and conditions set forth herein reflect SWANK AUTO DETAILING's policy with respect to each of its customers. All customers  of SWANK AUTO DETAILING agree to be bound by the terms and conditions  set forth below.

Our philosophy is to offer a stress-free detailing experience for our customers.

Your  vehicle and performing proper detailing techniques is our first  priority. We will not perform any service that shows potential to cause  harm or damage your vehicle. Prior to SWANK AUTO DETAILING performing  services on your vehicle, you, the owner, will advise us of any cosmetic  or mechanical issues that would prevent us from completing the detail.

These may include low battery, trunk permanently shut, windows do not roll down, etc…

If  your vehicle poses a potential threat to our health and/or safety,  please let us know. If there is the threat of any harmful substances  (needles, drugs, gasoline, etc.) in the vehicle, you must let your  detail technician know prior to your detail. You will be held  responsible for any health and/or safety issues arising from your  vehicle.

If your vehicle cannot be detailed once we arrive, you  will still be charged the full amount of your scheduled appointment  (this includes not being present once we arrive).

SWANK AUTO DETAILING reserves the right to refuse service.

We  will arrive as close to the scheduled appointment time as possible.  However, sometimes situations can occur that will disrupt the daily  schedule. Our safety will never be compromised by rushing to meet a  schedule. You will be called and advised of an arrival time when  schedules change beyond our control.

Pricing varies for each vehicle and is determined by size, package, and condition.

Additional  charges apply for heavy stains, excessive pet hair, excessive debris  removal, personal item removal and steam cleaning (if required) due to  the additional time it takes.

Each  customer agrees to indemnify and hold harmless SWANK AUTO DETAILING, its  owners, employees and affiliates from any damage, loss, expense, cost,  claim and liability (including attorney and legal fees) arising out of  SWANK AUTO DETAILING services, including without limitation, any  accidental property damage not relating to the services performed. I  acknowledge that the unique nature of SWANK AUTO DETAILING's business  may expose me to greater property damage risk, and I hereby assume such  risk.

SWANK AUTO DETAILING will neither install nor remove any car  seats or custom equipment from your vehicle unless deemed absolutely  necessary and your approval and acceptance of these terms grants  permission to do so.

We will neither remove nor install car seats  from your vehicle. If you would like your car seat cleaned underneath,  please have it removed prior to your appointment.

We will neither  remove nor install custom equipment from your vehicle. This includes,  but is not limited to, seat covers, subwoofers, light bars, pet  protectors, and bumper stickers. If you would like these things cleaned  underneath, please have them removed prior to your appointment.

We require a minimum 24 hours notice to change or cancel an appointment.

A  hold for the full amount of your scheduled appointment may be placed on  the provided credit/debit card 24 hours prior to your appointment.

An  appointment is defined as one (1) scheduled car. Bookings with multiple  cars will be subject to multiple cancellation fees (i.e. A $500 booking  with 5 appointments at $100 each canceled after the approved timeframe  can be subject to a $250 cancellation fee).

If you wish to change your appointment with less than 24 hours notice, you will have the following 3 options:

• Reschedule  your appointment at no additional cost to you. Though you will be  charged for your appointment at the time of rescheduling, you may pick  another day and time for SWANK AUTO DETAILING to perform the detail.
• Cancel  your appointment with a cancellation charge. The hold will be released  on your card and you will be charged the cancellation fee on the same  card for canceling within 24 hours. This option is valid up to six (6)  hours before your scheduled appointment. Cancellations with less than  six (6) hours notice are only given options 1 or 3. An appointment is  not considered cancelled until the customer has confirmed the  cancellation with SWANK AUTO DETAILING representative.
• Convert  your scheduled appointment to a gift card. If circumstances have changed  (i.e. you sold your car and no longer have it), you may convert the  full amount of your scheduled appointment to a gift card for later  personal use or to give as a gift.
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SWANK AUTO DETAILING reserves the right to withdrawl this option for fleet vehicle/business vehicle bookings.

There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. Show Room New).

We  accept cash and credit cards. Payment is due at the completion of the  detail. If payment was made online, your card will not be charged until  after completion unless a deposit is required.

There may be an additional charge for Non Sufficient Funds or Returned Payments

We  have your permission to take pictures or video of your vehicle for  marketing purposes. These will never be sold or given to third parties.

Reimbursement  will not be paid for any minor cosmetic damage as a result of detailing  your vehicle. Reimbursement will be paid for any major damage caused to  your vehicle as a result of our gross negligence or willful misconduct.  SWANK AUTO DETAILING will approve the body shop and/or vendors before  issuing any reimbursement.

If something arises after the detail  that was not noticed during the final walk around, you must contact us  within 24 hours and, if needed, schedule a touch-up detail within 5  days.

Each customer agrees to indemnify and hold harmless SWANK  AUTO DETAILING, its owners, employees and affiliates from and against  any and all liabilities, expenses, damages, and costs, including  attorney and legal fees, resulting from any service provided or injury  after our services have been completed.